kapten 69 Platform Privacy Notice

This page describes what we collect when you use kapten 69 and how we keep that data protected. We at kapten 69 collect personal information only for account verification, payment processing, fraud prevention, and compliance with legal obligations. Your data is stored securely using industry-standard encryption and is never shared with third parties without your consent, except where required by law.

We operate across supported jurisdictions in Southeast Asia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our servers may sit outside your jurisdiction, but we apply consistent data-protection standards across all locations. Our support team speaks Indonesian and English and can answer questions about how we handle your information.

This notice explains what personal data we collect, how we use it, who has access to it, how long we retain it, and what rights you have over your information.

What Data We Collect at kapten 69

We at kapten 69 collect personal data in several categories:

• Account Information: Email address, password, full name, date of birth, phone number, and residential address.
• Identity Documents: Copies of your passport, national ID, or driver's license for account verification.
• Proof of Address: Utility bills, bank statements, or rental agreements dated within 90 days.
• Payment Data: Bank account details, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history.
• Activity Data: Login times, games played, bets placed, deposits and withdrawals, and support interactions.
• Device Information: IP address, browser type, operating system, and device identifiers for security and fraud prevention.

We do not collect sensitive data such as biometric information, health records, or financial credit scores. We collect only what is necessary to operate kapten 69 and comply with legal requirements.

How We Use Your Data

We at kapten 69 use your personal data for the following purposes:

• Account Verification: We verify your identity and address to comply with anti-money-laundering regulations and prevent fraud.
• Payment Processing: We use your payment information to process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer.
• Fraud Prevention: We monitor your account activity for suspicious patterns and use your data to detect and prevent fraud.
• Customer Support: We use your contact information to respond to your inquiries and resolve disputes.
• Legal Compliance: We retain and use your data to comply with tax, anti-money-laundering, and gambling regulations.
• Service Improvement: We analyze aggregated, anonymized data to improve kapten 69's features and performance.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties.

Third-Party Processors and Data Sharing

We at kapten 69 work with trusted third-party processors to operate our platform. These include payment gateways, identity-verification services, and cloud-hosting providers. We share only the minimum data necessary for each processor to perform their function.

Our payment processors handle your bank account and e-wallet details. They comply with Payment Card Industry Data Security Standard (PCI DSS) and are bound by confidentiality agreements. We do not store your full payment credentials on our servers.

We may disclose your data if required by law, court order, or government authority. We will notify you of such disclosure unless legally prohibited from doing so.

Data Retention at kapten 69

We at kapten 69 retain your personal data for as long as your account is active. After you close your account, we retain your data for seven years to comply with tax and anti-money-laundering regulations. After seven years, we securely delete your information.

We retain transaction records, game history, and support interactions for audit and dispute-resolution purposes. These records are encrypted and accessible only to authorized staff.

Your Rights Over Your Data

You have the following rights regarding your personal data at kapten 69:

• Right to Access: You may request a copy of all personal data we hold about you.
• Right to Correct: You may request that we correct inaccurate or incomplete data.
• Right to Delete: You may request deletion of your data, subject to legal retention requirements.
• Right to Restrict Processing: You may request that we limit how we use your data.
• Right to Data Portability: You may request that we provide your data in a portable format.

To exercise any of these rights, contact our support team via live chat, email, or phone. We respond to requests within 30 days.

Cookies and Tracking Technologies

We at kapten 69 use cookies and similar tracking technologies to enhance your experience. Cookies help us remember your login status, preferences, and activity history. We use both session cookies (deleted when you close your browser) and persistent cookies (stored on your device).

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain kapten 69 features. We do not use cookies for marketing or third-party tracking.

Security Measures

We at kapten 69 protect your data using industry-standard encryption, secure servers, and access controls. Our infrastructure is monitored 24/7 for security threats. Only authorized staff can access your personal data, and they are bound by confidentiality agreements.

While we implement strong security measures, no system is completely secure. If you suspect unauthorized access to your account, contact our support team immediately. We can help you recover your account and review your transaction history.

Contact Us About Your Data

If you have questions about our privacy practices or want to exercise your rights, contact our support team. We speak Indonesian and English and are available via live chat, email, and phone. Our team responds to privacy inquiries within 24 hours.

You can also contact our data-protection officer directly if you have concerns about how we handle your information. We take all privacy inquiries seriously and work to resolve them promptly.

Changes to This Privacy Notice

We at kapten 69 may update this privacy notice at any time. We notify you of material changes via email and in-app notification. Your continued use of kapten 69 after changes take effect constitutes acceptance of the updated notice. If you do not agree with changes, you may close your account.

Summary

We at kapten 69 collect personal data only for account verification, payment processing, fraud prevention, and legal compliance. Your data is stored securely and never shared with third parties without your consent, except where required by law. We retain your data for seven years after account closure to comply with regulatory requirements, then securely delete it.

You have rights to access, correct, and delete your data. Contact our support team to exercise these rights or if you have questions about our privacy practices. We speak Indonesian and English and are available via live chat, email, and phone. Your privacy is important to us, and we are committed to protecting your information.